Shipping
Shipping costs are added to the product prices. They are shown at checkout, before you confirm your order. We ship to France, Europe and a selection of countries worldwide.
Delivery zones
- France: mainland France and Monaco.
- Europe: the countries of the European Union, Iceland, Liechtenstein, San Marino, the United Kingdom, Switzerland and Norway.
- International: Albania, Andorra, Argentina, Australia, Brazil, Canada, South Korea, the United Arab Emirates, Hong Kong, Israel, Japan, Malaysia, New Zealand and Singapore.
- French overseas territories and other destinations: we do not ship there by default. Contact us before ordering: we look at each request case by case.
The countries and rates available for your address are shown at checkout.
Our carriers
- Colissimo and Chronopost: tracked home delivery, for the whole catalogue except complete bikes.
- Mondial Relay: pick-up point collection for small items (accessories, clothing, small components), in the countries where the service exists. Framesets and wheelsets are not eligible: too fragile and oversized.
- Geodis: a carrier specialised in bulky parcels, for complete bikes.
Shipping costs
Components, accessories and clothing are charged by weight. Framesets, wheelsets and complete bikes have a flat rate that covers the reinforced packaging and the parcel insurance. If your order contains several of them, the costs add up. The amount shown at checkout is the amount you pay.
Everything goes through our workshop
MAAKE is a curated shop: we hand-pick our brands and prepare every order ourselves. Every item goes through our Montpellier workshop, where it is checked and packed before it leaves for your address.
Lead times
- Item in stock: shipped from the workshop within 1 to 3 working days after your payment is confirmed, then delivered within the carrier's lead time shown at checkout: usually 1 to 2 working days in France and Europe, 5 to 8 working days worldwide.
- Item on order: we order it from the brand as soon as you place your order. The lead time shown on the product page and again at checkout runs until it reaches the workshop, then we ship it. How ordering on order works
- Complete bike: prepared and checked at the workshop before shipping. The lead time is shown on the product page or in your quote.
If we cannot meet the stated lead time, we let you know as soon as we know. You can then wait or cancel your order and be refunded, under the conditions of articles L.216-1 and following of the French Consumer Code.
Mixed orders
If your order mixes items in stock and items on order, we wait until everything has reached the workshop and send it in one go: the lead time of the order is then that of the longest item. Would you rather get the items in stock straight away? Write to us after ordering: a separate shipment may cost extra shipping, which we tell you about first.
Delivery address
Check your address before confirming: we ship to the one you entered. If a parcel comes back to us because the address is incomplete or wrong, or because it was not collected from the pick-up point within the carrier's deadline, we send it again once the new shipping costs are paid. If you prefer, we refund the order, minus the return costs the carrier charges us.
Customs outside the European Union
For a delivery outside the European Union (United Kingdom, Switzerland, Norway and the countries of the International zone), the parcel goes through customs. Customs duties, import VAT and clearance fees of the destination country are not included in the price paid to MAAKE: they are payable by the recipient, to the carrier, on delivery. We can neither advance them nor calculate them in advance.
If the parcel is refused or not cleared, it comes back to us. We then refund the order, minus the return costs and the customs fees charged to us.
Tracking
As soon as your order ships, you get an email with the tracking number. You can also follow your orders in your account.
On delivery
A frameset, a wheelset or a bike is checked in front of the driver:
- Look at the box before signing: crushed corners, pierced or torn cardboard, opened security tape.
- If in any doubt, write precise reservations on the delivery note, for example: “box pierced on the right side, visible impact”. The phrase “subject to unpacking” has no value with the carrier.
- Let us know within 48 hours at contact@maake.cc, with photos of the box, the label and the product. Do the same if you find damage when unpacking.
These reservations let us take the matter up quickly with the carrier. They take nothing away from your rights: if a product arrives damaged, we repair it, replace it or refund you.
This page summarises our terms of sale, which apply to every order.